1 IntroductionThis working paper provides a summary of the Case Coordination Group (CCG) initial assessment of CCG operations and a “first version” of the draft proposals for changes or modifications to these operations. Based on our initial stakeholder survey, observation of GCC meetings, and discussions to date with stakeholder agencies and individual workers, the assessments and proposals here should be treated as a “draft for discussion.” They will be further developed and modified following your feedback and ongoing consultations with stakeholders. The paper does not aim to examine the role of individual agencies, but rather that of the CCG as a collaborative service responding to some of the world's most vulnerable people. Townsville.Your comments, contributions and suggestions are important. Comments on our assessments and proposals for change are particularly welcome. Please email them to Chris Chappell at [email protected] – either in the form of comments inserted in the document, or in the form of an e-mail. Alternatively, if you would like to discuss our proposals – either by telephone face to face, please email me at the above address so that we can arrange a meeting. that suits you. Once finalized following your comments and consultations with stakeholders, the proposed template will be incorporated into a draft Memorandum of Understanding for stakeholder agencies to review and into a GCC handbook giving workers and agencies a detailed guide of CCG processes and practices and the expectations that underpin it.Chris Chappell2 Executive SummaryThe Case Coordination Group (CCG) review has been established to provide: Guidance on current best practice in the structure and how the ICM model works for homeless people with complex needs A clarified approach and... ... middle of paper ...... and objectives:1. coordination of cases for all members of the target group, prioritizing those whose lives and well-being are most at risk.2. Intensive and integrated case management for a sustained and lasting result for those who want to change3. Information sharing between agencies and agencies at the client and program level4. Development of the sector to improve the achievement of the above objectives. These four functions must be managed separately to ensure sustained focus while being integrated to ensure that each function supports and enhances the others. Service delivery process redesign: Key stakeholders are concerned that the process redesign achieved through BCM will not provide the best possible level of outcomes for clients. This concern is the main reason for launching this review, and will be a key outcome of it..