Questions that are important to ask Kerry regarding starting the IV include: What is the best placement of an IV on this particular patient ? Which size gauge is most appropriate for the given scenario? When the tissue is fragile, what is the best technique to ensure access without blowing out the vein? The added experience of having Kerry spend a day at the cancer center will help her increase her skills in starting IVs on difficult patients. Coaching questions regarding conflict management will include: What approach did you use when entering the conflict scenario? What emotions were you feeling? Were you able to control your emotions and if so, what techniques did you use to control your emotions? Was the conflict resolved and if so, were the parties involved settled at the end of the scenario? If the parties were not settled, what other actions could she take to end the conflict? Step Five: Observe the