How did you handle the situation and how did it go? I had a client who was very angry because the credit card equipment he ordered from us was taking a long time to arrive - he needed it for an event and I had waited two weeks before deciding to let us contact. I understood his frustration and apologized for the situation, then reassured him that the credit card machine would be delivered before his event date. Then I informed the team about the product delay and with their help we accelerated the process. To manage his expectations, I regularly followed up with him by mail and telephone to keep him informed of the status of his delivery. Once the equipment was delivered on time, I did an in-person visit to make sure everything was working as expected. Although there was a slight hiccup in our delivery process at first, he was happy that the equipment arrived in time for his event, he continued to order new products, and we maintained a positive business relationship. - What are your long-term career goals, and how can this position at Chime help you achieve