There are two main elements mentioned when it comes to emotional labor, namely deep acting and surface acting. The concepts of surface acting and deep acting contain depth and are performed during emotional labor. According to Alicia Grandey, surface acting occurs when an individual presents an emotion outwardly without having a real connection to their actual feelings. She states: "To act on the surface is to 'pretend bad faith'...the employee is complying with the posting rules to keep their job, not to help the client or the organization." » (Grandey, 2003). Acting on the surface may seem easier to achieve, but problems arise when we have routine facades that don't always match how we really feel. These issues are stress-related and make the individual unable to compartmentalize their true emotions once they stop working. This ultimately leads to emotional dissonance, causing a person to become unsure of their own identity because they cannot find the boundary between their real and false emotions. In contrast, deep acting is quite different as people try to contain the emotions that are required of them as part of their job. This is a little more difficult to do because people need to understand how their emotions work and how the customer and the organization want them to behave. As previously stated, Grandey believes that this behavior is more authentic to the individual: “so the intention is to appear authentic to the audience; thus, deep play has been called “pretending in good faith” (Grandey,