Among the measures that arise from inequalities and which could affect or have an impact on the development of the company, there is the work environment. Having a good working environment is important, as is achieving company goals. there is not a good working environment, people would not work at 100% of their capacity. For this to happen, it is very important to know your employees, to know how involved they are in their work, that is, to what extent a person psychologically identifies with his work and considers the level performance perceived as beneficial for him. . Employees with high levels of work engagement identify with and truly care about the work they do. It is also important to grant psychological decision-making power, which consists of workers' beliefs about the degree of influence employees have on their work environment, on the competence and importance of their position, as well as on the autonomy they perceive in their work. Levels of job involvement and psychological decision-making ability are positively related to job performance and organizational social responsibility. Another important way to know your employees is to know their organizational commitment, that is, the degree to which they work. The worker identifies with the organization and its objectives. Although we previously talked about employee involvement at work, this referred to their specific profession. Organizational commitment refers to the individual's identification with the organization in which he or she works. Research shows that there is a negative relationship between organizational commitment... middle of paper ...... and customer satisfaction, since customer loyalty depends greatly on how they are treated. Satisfied employees are optimistic, responsible and friendly, which is appreciated by customers. Additionally, since satisfied employees tend not to want to leave the company, customers benefit from experienced service and familiar faces. All these mentioned above contribute to a good working environment, which is very important because with a good working environment, employees work with giving. do their best, feel supported by the organization, listened to and important. As a result, the company functions better because employees do not strike or go on strike, which allows the company to achieve its objectives on agreed dates and times.Works Cited. P. Robbins and TA Judge, “Organizational Behavior”