Creating and Sustaining a High Performance Work Environment Using the Baldrige National Organizational Quality Profile Chart that addresses an organization's key practices healthcare provider that provides services to people, the chart helps organizations understand performance management (National Institute of Standards and Technology). Each supervisor's job is to recognize what stage the employee is currently at, and to help and encourage them to move up the corporate ladder to their highest level. Reduce employee turnover A good manager reduces unwanted employee turnover and the high costs of recruiting, hiring and training new staff by shifting these costs from hiring new employees to retaining and developing employees experienced. For example, at Compass, Inc., part of the residential coordinator's job is to motivate employees so that productivity can be increased by providing career development opportunities while providing quality care (Lighter & Fair, 2004) . Other motivation techniques, such as delegation of responsibility and shared decision-making, are also very important in the work environment. Steps to Reduce Employee Turnover According to Nash and Poling (2009), it is important for an organization to hire the right people and this can be achieved with the help of the human resource department. An investment in workforce upskilling is one of the best investments an organization can make when considering long-term growth. Hiring people who are a good fit with the organization's culture means that their values, principles and goals clearly coincide with those of the organization. In return, the organization should invest in training...... middle of paper ...... DC (2004). Quality management in health care: principles and methods. (2nd ed.). Sudbury, MA: Jones and Bartlett Publishers. Mushrush, W. (2002, May). Reduce staff turnover. Retrieved February 9, 2010 from the Creating Quality newsletter from the Small Business & Technology Development Centers, University of Missouri Extension. Stock, D. and Bentley, J. (2009). The governing role of the board of directors in creating and sustaining a thriving hospital workforce. AHA News, administrators' magazine. Vol.45, issue 6, p 4-5, 2p. Retrieved February 9, 2010, from Health Source - Consumer Edition. Kaplan University Library Online. Walters, A. (October 2007). Policy on Reportable Incidents and Investigations. Retrieved February 2, 2010 from Developmental Disabilities Administration Training Manual.