Emotional LaborSummary This work was carried out to examine the nature and impact that emotional labor brings to the lives of employees working in evolving customer service industries fast. In particular, this article addresses both the possible positive and harmful effects of emotional labor. Along the same lines, these writings have determined what a rapidly evolving customer service industry is. Likewise, this article also describes the likelihood of fast-paced customer service industries integrating emotional labor into their system. In addition, this work discussed the responsibilities that employees, the employer and the organization may have in order to address this problem in the field of work.IntroductionWhen people are placed in a provocative situation, their tendency to tolerate, hide or express their reaction to such a situation the event is under their control and decision. In fast-paced industries, where difficult things are predicted or expected, employees, in some way, are expected to react deliberately, instantly or late, depending on the severity of the situation at that moment. . In the context of this type of activity, the deadline alarm sounds without a signal or even less expected. The driving force and pressure to complete work as quickly as one could imagine is evident, and emotional adjustment within employees is apparently at play. Literature ReviewAccording to Hochschild (1983), emotional labor exists when people, in a given circumstance, tend to personalize their work. observable traits corresponding to the set of norms established by work, society, and other people. She added that people can express either the existing feeling or the expected feeling. In particular, those people who express the opposite...... middle of document ......ociological Review 56(6): 836-849. doi:10.2307/2096259Hochschild, AR 1983. The Managed Heart: Commercialization of Human Feeling. Los Angeles: University of California. McQuerrey, Lisa and Demand Media. 2014. “How to Survive in Fast-Paced Environments.” Chrono. Accessed April 12, https://www.http://work.chron.com/survive-fastpaced-environments-3491.html.Schaubroeck, J. and JR Jones. 2000. “Antecedents of Emotional Dimensions of Workplace Work and Moderators of Their Effects on Physical Symptoms.” » Journal of Organizational Behavior 21(2): 163-183. doi:0.1002/(SICI)1099-1379(200003)21:2 <163 ::AID-JOB 37>3.0.CO;2-L.Wharton, AS and RJ Erickson. 1993. “Managing Emotions at Work and Home: Understanding the Consequences of Multiple Emotional Roles.” » Academy of Management Review 18(3): 457-486.doi:10.5465/AMR.1993.9309035147.