By receiving all the necessary information from the patient and their family, the nurse is then able to better collaborate with other health professionals to provide a plan of care that best suits the individual. patient (Potts and Mandleco, 2012). There are many ways a nurse can do this, and one way is through therapeutic communication. A therapeutic communication technique is validation. When the nurse uses validation, it provides calming assistance (emotion regulation), creating a safe place, helps build perseverance in difficult times to achieve a goal, improves problem solving, decreases stress and conflict , leads to positive change, strengthens positive relationships, and leads to happier, better-functioning families (Harvey & Ahmann,