Without consulting Harvey, David defined Paula's responsibilities and provided her with direction. David had an autocratic leadership style, defined as a leader who makes decisions without consulting his team members (Mind Tools, 2016). By taking this type of approach, it caused friction between Paula and Harvey. David would have achieved better results and fostered collaboration between Harvey and Paula if he had consulted Harvey to help him define the factory's goals. Leadership is the process of persuasion or example by which a leader encourages a team to pursue goals. The leader sets the tone and leads the group or teams towards success (CSU Global,