It is considered a trivial technology in healthcare; however, it is certainly useful and has a significant positive effect on the quality of health care. This technology is used as a way for patients to have a 24/7 connection with healthcare providers. Patients will organize, manage and reschedule their appointments without the need to visit registration desks, through the use of answering machines. In addition to direct interaction, there would be a reduction in customer service center staff. In emergency cases, patients will have quick and direct connections with their doctors, so responders will respond to patient needs.’