At the country club, I experienced a situation with our catering manager. She had an issue with my administrative assistant leaving at certain times and sent her an email saying that our GM had given her the authority to track her sick time and sent me a copy. The administrative assistant is one of my employees, and as the club controller, I keep track of everyone's sick hours. I first contacted the general manager via email to express my concerns and to find out if he had in fact given him the authority to track my employees' sick leave. He informed me that this was not the case and that he would speak to her about the email. A week passed and the employee was still having issues with the catering manager. So I set up a meeting with the general manager and talked to him about the situation and what he would do to resolve the problem. He assured me that he would speak to him about this problem and it would be resolved. His facial expression of non-concern indicated otherwise that he would make it if possible or not at all. Of course, it took another week before my employee responded to me that the problem was resolved, but no disciplinary action was taken nor a letter written in her file. This is not the only incident we have had with this catering manager. You can tell that the general manager's nonverbal communication said one thing and his actions said another. He told you what you wanted to hear but his actions were completely different. Another nonverbal signal was that he practically pushed me out because he wanted to take a smoke break. If I were the general manager I would have set up a meeting with the catering manager to resolve the issue. Then I would have written a letter about ...... in the middle of a sheet ...... wanting to tell you. You need to be aware of their behavior because you always communicate non-verbally. You wouldn't dress the same way you would for a dinner date or for a jog. “But the more you consciously adapt your nonverbal behavior to what seems appropriate in the situation, the more effective a communicator you will be” (Cengage Learning Verderber, 2009).References.Helpguide.org, na, retrieved from http://www. helpguide.org/mental/eq6_nonverbal_communication.htmDr. Jenna Carpenter, na, Nonverbal Communication, The Key to Understanding Others and Communicating Effectively, retrieved from http://coes.latech.edu/assets/owise/non-verbal_communication.pdfCengage Learning Verderber, 2009, Communicating Through Behaviors non-verbal, Retrieved from http://4ltrpress.cengage.com/comm/COMM_Ch04_website.pdf