Table of contentsIntroductionDiscussionConclusionRecommendationsIntroductionHuman substitution in the service sector has caused increased unemployment and affected the livelihoods of many people as machines are much more efficient and cheaper than human labor. However, service professions that require human interaction, such as management professions or relational professions, are on the rise. Say no to plagiarism. Get a tailor-made essay on “Why violent video games should not be banned”?Get an original essayThe aim of the research is to educate people in the customer service industry about the risks and benefits they can gain from technologies human substitution and automation in the future and now. The proposed solution would benefit both businesses and employees in the customer service sector. The group mainly focuses on the service sector and does not look at other sectors or professions that will be automated or under the influence of artificial intelligence (AI) in the future. DiscussionAdvantages and Disadvantages of Human Substitution Technologies in Customer ServiceAnother advantage is that human substitution technologies like AI can help reduce the risk of human error by being programmed to implement a standardized service approach. This helps businesses because they can ensure that their customers receive the best and most accurate information and services possible, which benefits both the business and consumers well. However, with many good things that exist in the metropolitan world we live in, there are some major downsides. to this. The major problem with this technology is that automation follows a very rigid coding line, so most of the time it cannot handle unexpected issues that may arise when handling customer service, such as emotional relief and understanding. Another disadvantage of human substitution technologies. is that robots are very fragile beings whose chips are their source of energy. If the chip becomes corrupted or damaged, the bots can start malfunctioning and cause problems for the customer service industry. This can lead to poor customer service, which can lead to bad business for businesses. Therefore, humans dominate robots in this aspect. The future of human surrogate technologies in customer service. Human substitution such as it is has already taken over many aspects of human work. For example, tasks such as bowling pin setter no longer require human intervention because this process can be easily automated. So when humans are no longer needed to do this work, they find themselves unemployed, not knowing what to do in life. One of the future predictions of artificial intelligence in the customer service industry is that artificial intelligence can potentially have both human intelligence and machine intelligence. which can help to complete the employee's work and ensure better job satisfaction among the employees. Another prediction for artificial intelligence in the customer service industry is that there will be a period where automation begins to take over customer service jobs like cashiers and those jobs affected by it will have to adapt by creating new jobs, such as supervising robots when complex or emotional problems arise, which tends to happen.