IntroductionEtisalat is a telecommunications service provider based in the United Arab Emirates (UAE). The service process, the people responsible for the service as well as the use of resources will be evaluated to assess their contribution to the particular service sector. A detailed analysis of the three components will be conducted to examine the extent to which each segment individually is used in the telecommunications sector of the service industry. This will determine the efficient and effective use of Etisalat's telecommunications sector as well as the use of service management and whether this contributes to the success of the industry. Customers play a vital role as it is important for Etisalat to satisfy their wants and needs (Etisalat.com, 2012). Consumer decisions are valuable, especially when it comes to decision-making, because they are known to be the ones affected by the outcome. By Etisalat uses service management as an aid to achieve its objectives and implement new strategies with the possible results of gaining a competitive advantage over its competitors in the same service sector, e.g. Du (Etisalat.com , 2012). According to the results of the service provided in the field of Etisalat telecommunications, the application of the service components will be evaluated. The evaluation will contain how the components were applied, whether the application of the components led to success as well as the limitations of each. Service Process The term service process approach explains the method by which customer needs are met with respect to the organization's strategic strategies. goals. This is related to planning, organization of people, infrastructure, communication and hardware components of...... middle of paper ......verticals/telecom/ [Accessed 1 March 2014].Right.com. (2009). Employee engagement – ​​maximizing organizational performance. Retrieved from: http://eprints.kingston.ac.uk/4192/1/19wempen.pdf [Accessed March 1, 2014]. Skarzynski, P. and Gibson, R. (2008). Total quality management in the service sector: a literature review. International Journal of Business Innovation and Research, Vol.6, No.3, pp. 259-301Tutorialspoint.com. 2014. Telecommunications Billing - Usage Capture. [online] Available at: http://www.tutorialspoint.com/telecom-billing/usage-capturing.htm [Accessed: March 1, 2014].Uaeinteract.com. 2014. Free Etisalat 101 Service to meet all customer service needs.UAE - The Official Website - News. [online] Available at: http://www.uaeinteract.com/docs/Etisalat_toll_free_101_service_to_handle_all_customer_care_requirements/24724.htm. [Accessed: March 1 2014].