INTRODUCTION: BHP Billiton is one of the largest and most important companies mainly dealing with global resources. It is a leading producer of raw materials such as iron ore, oil, gas (conventional and unconventional), copper, energy coal, aluminum, silver and nickel. Developing long-term shareholder values ​​is their goal which can be achieved by developing and creating new innovative methods of marketing natural resources. It has over 100 ongoing operations in 25 countries around the world, showing its global presence and it is headquartered in Melbourne, Australia (Thompson & Macklin, 2010). History: Basically, the history of BHP Billiton begins with the story of two companies and their merger. In 1851, a tin mine was discovered on Billiton Island in Indonesia and Billiton subsequently became the largest producer in the mining sector. On the other hand, in Australia, silver, lead and zinc mines were discovered at Broken Hill (BHP) in 1885. In June 2001, BHP and Billiton merged and a new major global resources company was formed. been created. This company celebrated its 150th anniversary in 2010 (Grant, Butler, Hung & Orr, 2012). Structure: Every organization has a structure different from others and is essential to achieve the goals and objectives. Organizational Structure BHP Billiton is productive as BHP Billiton Plc and BHP Billiton Limited have both come together to create a dual listed company. These two companies present themselves as a single unit and have engaged their shareholders through contractual agreements. They invite shareholders to the annual general meeting which elects the board of directors. Both are managed by 13 directors, including 1 executive director and 12 non-executive directors (Jia and Toma...... middle of document ...... identified the key factors that affected the external operations of the The latter The factors have been identified by the organization and take adequate measures to provide unique customer service and solutions based on the market conditions On the other hand, the analysis of the competitive environment of the. industry describes the level of competition in the industry Among the five forces in Porters framework, the bargaining power of suppliers has greatly affected this organization The increase in labor and shipping expenses forces them to increase. the prices of their products In the business environment, there are three key success factors: competence, exploration and sustainable development which play an important role in the quality of service delivery...