IntroductionThis project will conduct an in-depth analysis of these information services desired by customers in order to design a web-based system to provide such services and implement the web-based solution of customer relationship management (CRM) proposed. • Description of the methodology, new processes and IT tools and how each of them is used to satisfy the business need. Methodology• Research and identify competitors, management and technology companies facing similar problems.• Gather and evaluate competitive intelligence tools that include competitors' websites, products and services, and industry reports. market research for PPI's business solutions.• Evaluate current trends and proven models for IT development – ​​Internet, e-commerce and supply chain management (SCM). • Analyze the commercial impact of IT development programs to justify investments. (PPI criteria is to reduce or decrease overheads or expenses.) • Explore market and vendor analysis of key leading vendors. New Processes PPI's online web client portal will provide educational information services such as (1) the ability for clients to submit unstructured documents. and structured reviews on purchased or rented movies, music, and games; (2) submit requests for new products for sale and rental; (3) verify the due dates of a customer's unpaid rentals; (4) extend a rental without penalty for a minor fee to be applied when returning the item; (5) review the inventory of items carried in the store; (6) Patents can monitor items rented or purchased by children. Future enhancements to PPI will include live online tutoring and further education services for students of all ages and skill levels. Online tutoring options will provide...... middle of paper ......ng.ConclusionThe need for effective IT risk management has become much more important as organizations have become more dependent on their IT systems for their business success and competitiveness. While many organizations believe they have a good handle on their IT risk concerns, their IT risk management efforts too often have serious gaps and vulnerabilities due to the failure to take a holistic approach to IT risk. The strategic risk management plan for Plush Packets Inc., defined in this document, provides the greatest opportunity for success and ensures management support. Aligning the risk strategy with the organization's overall business strategy plays a key role in the success of the plan. Once the strategy is defined and agreed – preferably with agreement also at board level – it should be communicated to all stakeholders..