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Essay / Nonverbal Communication Case Study - 1085
Task 3 – Nonverbal CommunicationNonverbal communication is the way we communicate with others through different channels other than our voice (quote). There are 10 channels of nonverbal communication, each playing an important role in how we present ourselves and interact with others. 85% of communication between humans is non-verbal (Bruce, 2004). Nonverbal communications are frequently used to support or replace verbal communication; people are often aware of their nonverbal communication when speaking to others; but it's easy to lose awareness of the expression you're making or your body language. This task will explore the role of facial expression, kinesics, paralanguage and proxemics, and their importance in communication. It is imperative to consider the person you are interacting with, as children interpret facial expressions differently than adults (Balconi, 2010). Children observe an adult's facial expression and tone of voice to distinguish what researchers call "social referencing"; By the age of 10 months, children can use their emotions to interpret information (Talaris Institute, 2012). People from different cultural backgrounds may also find what is said difficult to interpret; if we are not clear about our expressions. Dimberg, Thunberg, and Elmehed (2000) believe that when communicating with others, we automatically imitate the other person's facial expression. Facial expressions are among the most universal forms of body language. Matsumoto (2006) states that there are six universal facial expressions. These include anger, disgust, fear, happiness, sadness and surprise; and they can be distinguished by any person, of any culture or background. When we speak to another individual, the distance our body is located can also communicate a message. Some people have little or no awareness of their personal space, but for others, spatial awareness is an important factor. Depending on your relationship with the person you are communicating with, how far apart you and the other party are; can make the difference between an uncomfortable or comfortable situation. It's often easy to see if the other person is uncomfortable simply by their reaction. If they feel you are too close, they will often withdraw because they feel out of their “comfort zone” (O'Neil, 2009). Personal space is often influenced by the space available. There is a difference in atmosphere if two people are stuck close together in a crowded atmosphere versus if they are standing close together in an empty room. (Diversity Council, 2008) It is important when communicating with children to get down to their level, this way you can fully engage in the conversation with them and identify attempts at communication. Children prefer someone who is on the same level as them, it is easier for them to approach you and avoid them being intimidated because you dominate them (Child Care Plus,