Humanitarian relief operations usually take place after natural or man-made disasters, such as earthquakes, floods, landslides and wars. To make humanitarian relief operations rapid and effective, the humanitarian aid sector must plan operations based on logistical activities capable of meeting the needs of humanitarian relief operations. This essay will begin with a brief description of the Korean War and then discuss the importance of two logistical activities which are casualty service, known as customer service, in decisions regarding logistical terms and location of facilities for the Korean War humanitarian relief operation. The Korean War broke out on June 25, 1950 and ended on July 27, 1953; it began with South Korea's invasion of North Korea, and the other armies involved in this war came from eighteen different countries, the United Nations-backed South Korea which included the armies of sixteen countries of the eighteen, North Korea supported by the Soviet Union and China; During the three years and one month of fighting, the number of casualties was very heavy, not only among the soldiers of this war, but also among Korean civilians; the Korean War ended with a signed argument (Elizabeth 2009). Humanitarian relief operation is a process and system for providing goods and services to aid users who have suffered disasters at the right time, for the right area or location, and in the right amount; This is called emergency logistics, and logistics plays a key role in coordinating all activities, minimizing response time and maximizing relief in affected areas (Tovia 2007). The end of the Korean War cannot be planned in advance, but in order to minimize casualties and losses, humanitarian action...... middle of paper ......nizations: Structures, processes and results, Prentice-Hall, New York. La Londe, BJ and Zinszer, PH1976, Customer Service: Meaning and Measurement, National Council of Physical Distribution Management, Chicago. Mounis, F2001, “Selling to humanitarian organizations: is it a obstacle course or is there a gap between supply and demand?', International Aid & Trade Review, Vol. 1. No. 4Murphy, PR and Wood, DF 2008, Contemporary Logistics, 9th ed., Pearson Prentice Hall, Upper Saddle River. Kerin, RA, Hartley, SW and Rudelius, W2004, Marketing: The Core, McGraw-Hill/Irwin, Boston. Quinn, JP2006, “How to Avoid Communication Breakdowns”, Logistic Management, pp.37-41. Tovia, F2007, “An emergency logistics response system for natural disasters”, International Journal of Logistics: Research and Applications, Vol. 10, No. 3, pp.173-186 (EBSCOhost).